Customer Satisfaction

At CANIDAE® Pet Foods we are committed to providing you, our valued customer, and your pets the highest standard of excellence for product quality, palatability, and customer satisfaction.

We pride ourselves on making only the highest quality, all natural pet foods using the finest ingredients available that meet or exceed the nutrient profiles as established by the AAFCO Dog and Cat Food Nutrient Profiles. We feel that posting comparisons of our products to other brands can be often times biased and/or misleading.

Therefore, we stand behind the guaranteed analysis of each and every one of our products and invite you to discover for yourself and your pets the benefits of feeding CANIDAE® & FELIDAE® All Natural Pet foods.

All of our products are made the "CANIDAE Way" with superior quality in every bag and can, with NO corn, wheat, soy, grain fractions or fillers - and naturally preserved!

If you are not completely satisfied with any of our products, please return the unused portion in its original packaging with the receipt to the place of purchase for a complete refund or replacement.

"Our Food Safety Commitment"

Our Commitment to Food Safety

CANIDAE Pet Foods was founded out of love for our own pets and animals. In today's environment, and as pet owners ourselves, we understand consumer concerns when it comes to the safety of the food we choose to feed our beloved family pets.

All CANIDAE® and FELIDAE® products are proudly made in the United States of America using the highest quality ingredients. All formulations are produced in USDA, FDA, and AAFCO approved facilities. The nutritionally dense fresh meats and meals we use originate from USDA inspected meats processed in a human grade facility. Our high quality grains, vegetables and fruits are from human grade producers. All CANIDAE and FELIDAE dry goods, cans and biscuits are naturally preserved. All of our commodities have undergone stringent testing procedures prior to going into any of our products, assuring safety and freshness for both your pets and ours.

To assure the safety of our products, CANIDAE has strict protocols which require that all formulas are tested in-line during our production runs and cleared by a second supervisor every 30 minutes. Additionally, there are 141 ingredient tests and 10 finished product tests that are performed. A sample of each finished goods batch is also sent directly to our research and development center where they are tested again, this time by a third party lab, for known toxins and potential risk hazards including but not limited to:

• Melamine
• Cyanuric Acid
• Salmonella
• Toxins
• Chemical Residuals
• Bacterial Toxins

CANIDAE Pet Foods are Safe. All CANIDAE products meet or exceed AAFCO (Association of American Feed Control Officials) nutrient profiles and are manufactured in USDA approved facilities with consistently superior Silliker Good Manufacturing and Food Safety Audits scores of 95% or above. CANIDAE's manufacturing capabilities also include the U.S.D.A. Organic Certification.

CANIDAE is committed to providing the highest standard of excellence for nutritional benefit, palatability, product safety, and customer satisfaction. We understand the level of trust that you have come to expect from us and our products and it is our responsibility and commitment to deliver on that trust!

CANIDAE® All Natural Pet Foods - Goes Beyond Just Feeding Your Pet™